Warranty

Warranty terms

• Our warranty only applies to an original, purchased item. Any product which has already been issued as a warranty replacement is not subject to the same policy and will not be replaced again. This does not affect any statutory rights you may have under applicable law, including the right to a proportionate price reduction or a full refund where the same defect reappears following replacement.
• It is not possible to claim a warranty replacement for any product which has previously been refunded for any reason.
• The quality of any items should be checked when they arrive – contact us immediately if you have any concerns.
• When contacting us about any warranty claims, you will need to attach at least one high-resolution photo/video clearly showing the defect. If your complaint is deemed to be valid, we will then replace the item with a new product of the same model and style. If an exact replacement is unavailable when a claim is approved, an alternative product or solution of equivalent value and quality may be offered at Zsjfrh's discretion. Please note that refunds are not available as a remedy under this commercial warranty. This does not affect any statutory rights you may have under applicable law, including the right to a proportionate price reduction or a full refund where replacement is impossible, disproportionate, not carried out within a reasonable time, or where the same defect reappears following replacement.
• If an exact replacement is unavailable when a claim is approved, an alternative product or solution may be offered at Zsjfrh’s discretion. This won’t include refunds.
• If your product was gifted to you, please note that we will need to match your claim to the original order in our system, using either the order number or the buyer’s details.
• Promotional items (those sent for the purpose of carrying out reviews, videos, etc.) and complimentary items (those sent by our Customer Experience team as a goodwill exception) are not covered by this warranty.

Warranty exclusions

Warranty relates to manufacturing and workmanship. It does not cover any problem or damage to an item that is caused by or originates from:

• Installation or application failures
• Drops and falls
• Intentional modifications or third-party repairs
• Items not sold by us or our authorised resellers
• Outer circumstances such as e.g., loss, heat, fire, water or other fluids
• Damage caused by poor storage, animals, varying environments
• Esthetical changes that occur due to normal wear and tear and aging such as e.g. scratches, alteration of the color